By Paul Nyausaru & Chiedza Kadare Leveraging team diversity means harnessing the unique perspectives, backgrounds, and skills of team members to drive innovation, creativity, and overall team performance. Here are some strategies for effectively leveraging team diversity: Foster an inclusive culture: Create a team culture that values and respects diverse
By Paul Nyausaru THE subject of emotional intelligence is now being considered a critical aspect of any leader. What is Emotional intelligence and what competences are required in order for one to be emotionally intelligent? Salovey and Mayer (1990) define emotional intelligence the ability to monitor one’s own and others’
By Paul Nyausaru KEY employee retention and attraction is critical to the long-term health and success of any organisation. It is not uncommon to realise that most organisations do not value the importance of retaining their employees until they tender their resignation. The ability to retain and attract your best
AS they say, ‘Coincidence is God’s way of staying anonymous.’ This adage rings true to Roselyn Musarurwa-Charehwa whose company (Surdax Investments) started by chance more than a decade ago and has now expanded into Zambia. When retrenchment knocked on Musarurwa-Charehwa’s door in 2004 when she was comfortably working for the
By Benson Mukandiwa IN the Era of the Customer, many brands claim to put their customers at the core of their business. But do they really, is your brand really customer-centric? Once a brand has been able to acquire a customer, they must do whatever it takes to keep them
By Robert Gonye BEING a topical issue, handling a difficult customer will always be experienced in the business line of work. Some of the most common signs you encounter which show that a customer is getting frustrated include crossed arms, heavy sighs and short replies. Worse, these physical signs show
By Dr Davison Todson Gomo THIS topic has been focused on by the Government, scholars, business advocacy groups, policy makers and the entrepreneurs themselves. It is important to note that international organisations such as the World Bank, some United Nations affiliate bodies, other governments in Africa and sub-regional trade and
Being an innovative leader is the art of combining different leadership styles so as to influence co-workers to produce creative ideas, products and or services. This is one of the most important skills entrepreneurs should equip themselves with so as to build innovative organizations that are customer centered and pace